TROUBLE SHOOTING
Required Permissions
1) The Brava! Client is a signed ActiveX control. In order for an end-user to install the client control, their Internet Explorer browser needs to be configured to accept signed ActiveX controls, and must be enabled to run ActiveX controls. Select the "Custom Level..." option from the Internet Explorer Options Security tab to view the various IE security settings.
2) The end-user must also have the appropriate permissions to download and install the control. By default, most versions of Windows come with the Standard User and Restricted User roles. A user assigned to a group with the "Standard User" permission set will be able to install the Brava! Client control, however, an end-user with just the "Restricted User" role will not.
To see what type of an account a user has:
From the Control Panel, double-click Users and Passwords (User Accounts in Windows XP).
Select the user account and click the Properties button.
In the Properties dialog, select the Group Membership tab for the user's group.
To allow an end-user to install the Brava Client ActiveX control, a couple of alternatives are:
Set the end-user's Group Membership to one that has the appropriate rights (i.e. the Power User's Group). This is set from the Group Membership panel described in the preceding paragraph.
A user with sufficient rights can install the control on the restricted user's machine. This can be accomplished by copying over the entire ClientInstall script directory (located under the Brava! Client install directory) to the end-user's machine and then running the BravaClientInstall.bat script located in the copied directory. Once executed, an end-user who only has "Restricted User" rights will be able to execute the Brava! Client control.
A user with appropriate rights can log on to the end user's machine and hit a sample page that references the Brava! Client control. Once this has been successfully downloaded by this "power" user, the restricted user will be able to use the Brava! control on the machine.